Return & Exchange Policy

At Royal Look Cosmetics, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, our return and exchange policy is designed to be straightforward and hassle-free.

Eligibility for Returns and Exchanges

  • Time Frame: You may return or exchange products within 30 days from the date of purchase.

  • Condition: Items must be unused, in their original packaging, and in the same condition as received.

  • Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.

Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable:

  • Opened or used products.

  • Gift cards.

  • Items marked as final sale or non-returnable at the time of purchase.

Return and Exchange Process

  1. Initiate a Return or Exchange:

    • Online Purchases: Contact our Customer Service team at royallookusa@gmail.com or call +92 322 75 70 914 to request a return or exchange. Please provide your order number and reason for the return or exchange.

    • In-Store Purchases: Visit the original store of purchase with the item and receipt to process your return or exchange.

  2. Prepare the Item:

    • Ensure the product is securely packaged in its original packaging to prevent damage during transit.

  3. Shipping the Return:

    • For online returns, you are responsible for the shipping costs. We recommend using a trackable shipping service to ensure the safe arrival of your return.

    • For exchanges, we will cover the shipping cost of sending the new item to you.

Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original method of payment.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at royallookusa@gmail.com or +92 322 75 70 914. Provide details and, if possible, photographs of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

If you wish to exchange a product for a different item:

  • Availability: Exchanges are subject to product availability.

  • Process: Contact our Customer Service team to initiate the exchange. Once the original item is received and inspected, we will ship the replacement item to you.

Contact Us

For any questions or assistance regarding returns and exchanges, please reach out to our Customer Service team:

We are here to ensure your experience with Royal Look Cosmetics is exceptional and that you are delighted with your purchases.