Refund policy

At Royal Look Cosmetics, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our refund policy is designed to be straightforward and transparent.

Eligibility for Refunds

  • Time Frame: Refund requests must be made within 30 days from the date of purchase.

  • Condition: To qualify for a refund, items must be unused, in their original packaging, and in the same condition as when received.

  • Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.

Non-Refundable Items

For hygiene and safety reasons, certain items are non-refundable:

  • Opened or used products.

  • Gift cards.

  • Items marked as final sale or non-refundable at the time of purchase.

Refund Process

  1. Initiate a Refund Request:

    • Online Purchases: Contact our Customer Service team at royallookusa@gmail.com or call +92 333 49 35 913 to request a refund. Please provide your order number and reason for the refund.

    • In-Store Purchases: Visit the original store of purchase with the item and receipt to process your refund.

  2. Prepare the Item:

    • Ensure the product is securely packaged in its original packaging to prevent damage during transit.

  3. Shipping the Return:

    • For online returns, you are responsible for the shipping costs. We recommend using a trackable shipping service to ensure the safe arrival of your return.

Processing Time

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Refund Issuance: Approved refunds will be processed within 7 business days to your original method of payment.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at royallookusa@gmail.com or +92 333 49 35 913. Provide details and, if possible, photographs of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or assistance regarding our refund policy, please reach out to our Customer Service team:

We are here to ensure your experience with Royal Look Cosmetics is exceptional and that you are satisfied with your purchases.