FAQs

Welcome to the Royal Look Cosmetics FAQ page. Here, we've compiled answers to common questions to assist you. If you need further information, please don't hesitate to contact us at royallookusa@gmail.com or call +92 333 49 35 913.

1. General Information

What is Royal Look Cosmetics?

Royal Look Cosmetics is a premier skincare brand based in Pakistan, dedicated to providing high-quality products tailored to diverse skin types and concerns.

How can I contact Royal Look Cosmetics?

You can reach us via email at royallookusa@gmail.com or by phone at +92 333 49 35 913.

2. Products and Ingredients

Are your products suitable for sensitive skin?

Yes, our products are formulated with gentle ingredients suitable for sensitive skin. However, we recommend performing a patch test before full application.

Do you use natural ingredients?

We prioritize using natural and safe ingredients in our formulations to ensure the best care for your skin.

Are your products cruelty-free?

Yes, Royal Look Cosmetics is committed to cruelty-free practices. We do not test our products on animals.

3. Ordering and Payment

How can I place an order?

You can place an order through our official website by selecting your desired products and following the checkout process.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and Cash on Delivery (COD).

Can I modify or cancel my order after placing it?

If you wish to change or cancel your order, please contact our customer service team as soon as possible. Once the order has been processed or shipped, modifications may not be possible.

4. Shipping and Delivery

What are your shipping charges within Pakistan?

We offer a flat shipping rate of Rs. 199 per parcel for all orders delivered within Pakistan.

How long will delivery take?

  • Karachi: 2 to 3 working days.

  • Rest of Pakistan: 3 to 5 working days.

Please note that during sale periods or unforeseen circumstances, delivery may take up to 5 to 7 working days.

Do you offer international shipping?

Currently, we only ship within Pakistan. We are working on expanding our services to international customers in the future.

5. Returns and Refunds

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How do I initiate a return or exchange?

For online purchases, contact our Customer Service team at royallookusa@gmail.com or call +92 333 49 35 913 to request a return or exchange. For in-store purchases, please visit the original store of purchase with the item and receipt.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 7 business days to your original method of payment.

6. Account and Privacy

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and view your purchase history.

How is my personal information used?

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

7. Promotions and Discounts

Do you offer any discounts or promotions?

We periodically offer promotions and discounts. To stay updated, subscribe to our newsletter and follow us on social media:

How can I apply a discount code to my order?

During the checkout process, enter your discount code in the designated field and click "Apply" to adjust your order total.

8. Product Recommendations and Skin Concerns

How do I know which products are right for my skin type?

We offer a range of products tailored to different skin types and concerns. If you're unsure which products are best for you, please contact our customer service team for personalized recommendations.

Can I use your products if I have specific skin conditions (e.g., eczema, rosacea)?

While our products are formulated to be gentle, we recommend consulting with a dermatologist before using new skincare products if you have specific skin conditions.

9. Wholesale and Partnerships

Do you offer wholesale opportunities?

Yes, we offer wholesale options for salons and retailers. Please contact us at royallookusa@gmail.com for more information.

How can I become a stockist of Royal Look Cosmetics?

If you're interested in becoming a stockist, please reach out to us via email at royallookusa@gmail.com with your business details and we will get back to you with the necessary information.

10. Additional Support

What if I have a question that's not listed here?

If you have any other questions or need further assistance, please contact our Customer Service team at royallookusa@gmail.com or call +92 333 49 35 913. We're here to help!

Thank you for choosing Royal Look Cosmetics. We are committed to providing you with exceptional products and service.